A useful ICT brief

Define the environment before requesting equipment or support.

State the number of users, rooms or sites; existing devices and network; main applications; connectivity; power conditions; security concerns; backup needs; required uptime; budget range; timeline and person responsible for acceptance. Photographs, model numbers and a simple floor plan may help after an initial discussion, but passwords and confidential configuration details should not be sent through a general form.

Scope and handover

A proposal should identify what is supplied, configured, migrated, tested, documented and excluded. Confirm warranties, licences, third-party subscriptions, data migration responsibility, user training, support period and the condition that marks completion. Schools and organisations should also name who will manage accounts, updates, backups and incident reporting after handover.

JENECONK ICT work is scoped per engagement. A public service page does not promise immediate onsite availability, a particular brand, unlimited support or compatibility with equipment that has not been assessed.